By the year 2020, roughly 10 billion devices will be IoT connected. By 2025, it’ll be 22 billion. These devices, like smart thermostats, smart refrigerators, smart utility meters, home surveillance, and lighting, are useful to many of us in our everyday lives. But we rarely ever think about the underlying technology. They fit in so well that we hardly know they’re there. IoT has also transformed commerce. By the year 2020, it’ll add an estimated $14.2 trillion to the global economy.
By accelerating speed, boosting productivity, and improving safety, IoT provides the ability to increase scale and scope and improve efficiency. And it will unprecedently revolutionize the customer experience as it has between brand and consumer. With exciting new ways to deliver outstanding customer service across various industries, businesses utilize IoT solutions as potential to improve vendor/client interactions towards a long-term dynamic of profit and growth.
Secure and Implement the Data
For businesses to deliver an unrivaled, connected, personalized client experience with a customer-centric culture, they must first take steps to value their data and stimulate innovation. Your organization should store data securely in a central repository instead of multiple pockets around the organization. Only let specific teams designed to innovate and improve access to the data and use it to energize decision-making and influence product protocol.
You can also use the data you generate to improve client understanding and reimagine engagement efforts. Perform analytics, extract insight, and investigate trends, patterns, and behaviors. It can also help to identify how and where to eliminate downtime to minimize client service interruption. You can build richer customer profiles and interact in new, sophisticated ways throughout the customer journey with relevant, contextual, personalized messages and deepen the relationship.
Meaningful Service and Product Experience
With assistance from IoT providers, you can deliver powerful benefits to improve immediate service to clients. Implement new features and capabilities to simplify complicated aspects while accelerating productivity. Improve support with accurate downtime detection, maintenance alerts, issue resolution transparency, and automated updates.
Consumer IoT insight extends beyond feedback. You can analyze unused product features, usage patterns and errors, peak performance times, and preferred applications. Insight like this can help drive innovation and fuel product design. When combining feedback with usage data feeds, you can build a foundation upon which you can address problems and generate added value for your clients.
When you want to be truly revolutionary in your industry, IoT solutions can help you develop concrete, quantifiable improvements for clients, driving engagement and building growth.